Frequently Asked Questions

How long will it take to receive my order?

The most accurate estimated delivery date for your product will be shown on the product page with an ETA (please see the image below to locate it).

Do you offer Financing?

Yes! We offer flexible financing options so you can furnish your home without the upfront cost. We partner with buy-now-pay-later providers so you can split your purchase into manageable payments. Simply select your preferred financing option at checkout.

What is your return/exchange policy if it doesn't fit or I don't like it?

We want you to love your furniture. If your item doesn't fit your space or isn't quite right, please contact us within 7 days of delivery. Items must be in their original, undamaged condition. Return shipping and restocking fees may apply. Custom or special-order items are final sale.

What should I do if my item arrives damaged, defective, or incorrect?

Please inspect your delivery carefully before signing. If you notice any damage, defects, or receive the wrong item, document it with photos immediately and contact our customer support team within 48 hours of delivery. We will arrange a replacement, repair, or refund as quickly as possible.

Can I see the furniture in person?

We are an online-first retailer, which allows us to offer premium furniture at competitive prices. While we do not have a traditional showroom, our product pages feature detailed photos, dimensions, and material descriptions to help you make a confident decision. Feel free to reach out if you have any questions before purchasing.

Which delivery method should I select & can I upgrade?

We offer multiple delivery options depending on your needs. Standard delivery brings your order to your door ground level, while our White Glove delivery service includes in-home placement and assembly. You can select or upgrade your delivery method at checkout. Contact us if you'd like to upgrade after placing your order.

Will you take or dispose of my old furniture?

Old furniture haul-away may be available as an add-on with our White Glove delivery service in select areas. Please contact us before your delivery date to confirm availability in your area and any associated fees.

Can I cancel my order or modify it?

Orders can be cancelled or modified within 24 hours of placement at no charge. After that window, your order may already be in processing or production. Please contact us as soon as possible and we will do our best to accommodate your request, though cancellation or modification fees may apply.

How can I help to ensure a smooth delivery process?

To ensure a seamless delivery, please measure your doorways, hallways, stairwells, and the intended room before your delivery date. Clear a path to the placement area and remove any obstacles. Make sure someone 18 or older is present to receive and sign for the delivery. If you have any access concerns, let us know in advance so we can plan accordingly.