Frequently Asked Questions

Yes. We’re a Jacksonville, Florida-based company headquartered downtown at 25 N Market St. With over 340 reviews across Google and Yotpo and more than 8,000 households served since inception, you can see what real customers say before you buy.

We're online only. Skipping showroom costs is how we keep our prices low. If you'd like to see a specific piece first, call us at (888) 248-0836 and our team can help you find a display model at a vendor showroom near you.

We work directly with top manufacturers like Ashley and ship from their distribution centers. Cutting out the middleman lets us offer some of the best pricing available.

Order online anytime, or call us at (888) 248-0836 and we'll place the order for you.

Our phone and chat hours are Monday–Friday, 10am–7pm, and Saturday–Sunday, 11am–6pm (Eastern Time).

We certainly do. We partner with Shop Pay, Snap Finance, Afterpay, and PayPal to offer flexible payment options. You can see all available options and apply at checkout. Approval takes just 3–5 minutes.

Yes. If you find a lower price at a competitor, call or chat with us and we'll do our best to match it.

You can cancel within 24 hours of ordering (before processing) for a full refund. Once an order is processed, a full refund may not be possible. To change a color, size, or delivery option, call us at (888) 248-0836 as soon as possible and we'll update your order if it hasn't been processed yet. If an item becomes unavailable, we'll let you know and give you a full refund if you'd like one.

It depends on the item. Products marked "Free nationwide shipping" on the product page ship anywhere in the U.S. Products marked "Free local shipping" deliver within 500 miles of Jacksonville, Florida.

Your estimated delivery date is shown on each product page, in the delivery banner. It's based on live inventory, so it's the most accurate estimate we have. If an item is backordered, the banner will say so and show the expected timeframe (usually 6–8 weeks).

After you place your order, you'll get an automated text with a link to track your order status anytime on our tracking page.

• Economy (Standard): Items are dropped off at your front door or garage.
• Room of Choice: Items are placed in any room, on any floor of your home.
• White Glove: Includes assembly, placement, and full removal of boxes and trash.

Choose an upgrade at checkout, or contact us and we'll help.

Yes, as an optional upgrade. Our team handles both the removal and the disposal. The fee depends on the size, weight, and complexity of the furniture, so call us at (888) 248-0836 for a quote and we'll add it to your order.

• Double-check your delivery method.
• Enter your full address at checkout, along with any gate codes or notes for our team.
• Confirm your delivery window using the link in your text or email.
• Clear the room and pathway.
• Make sure an adult is home for the full delivery window with ID ready. A signature is required for every delivery.

You can return items within 30 days. Email hello@afo.furniture to start a return. Items must be unused, unassembled, and in their original packaging. Change-of-mind returns have a 20% restocking fee, plus return shipping.

• Damage: Inspect your items right away and report any issues within 24–48 hours of delivery to hello@afo.furniture. Take photos and keep the original packaging, which is needed for repair or replacement claims. For fixable items, we'll send a technician to your home at no cost to you.
• Missing item: Report it right away. We'll ship it on the next available delivery date with no extra delivery fee.
• Wrong item: Report it within 24 hours of delivery and keep the incorrect item so we can swap it.

Yes. You can add a SureBright protection plan to your purchase and enjoy your furniture worry-free for years to come. Plans have a $0 deductible and can be canceled anytime on a pro-rata basis.

• Everyday spills and stains (food, drinks, pet and human stains, cosmetics) and accidental marks from pens and crayons.
• Burns or heat damage from household items (excluding fire).
• Punctures and cuts in fabric, microfiber, and leather.
• Manufacturing defects in motorized mechanisms, springs, and wood frames.

SureBright offers 24/7 support, and you can file a claim online in under 5 minutes.