Shipping & Delivery

From the maker to your living room, handled by real people.

Q: How long will my furniture take to arrive?

Check the delivery ETA on the product page. Many in-stock pieces arrive in 5–7 days, others take 2–6 weeks, and backordered items take 6–8 weeks.

Q: How do I track my order?

Use the order tracker at afo.furniture/apps/track123. On delivery day you get live tracking updates.

Q: What's the difference between Room of Choice and White Glove?

Room of Choice places your furniture in any room on any floor. White Glove adds assembly, installation and packaging removal.

We order your furniture straight from the manufacturer, route it to your home, and call you to set a delivery window that works for you. Here's exactly how it works.

Track my order (888) 248-0836

ETA on every productMany models arrive in 5–7 days

We call to scheduleYou pick the delivery window

Live day-of trackingKnow when your truck is close

White Glove availableSet up in your room, packaging gone

How it works

Four steps from checkout to your door

No showroom, no middle layer. Just your order, the manufacturer, and a team that keeps you in the loop.

You place your order
Online, by phone, or over chat. Choose your delivery service level at checkout.
We order from the maker
Your furniture ships from the manufacturer to our distribution center.
We call you to schedule
Once your route is built, we call to set a delivery window that fits your day.
Delivery day
Follow your delivery live, then enjoy. With White Glove, we set it up and take the packaging.

Delivery times

Every model has its own timeline

The most accurate estimate is the delivery ETA shown on each product page. Checkout shows our current overall average of about 2 weeks.

In-stock modelsMany popular pieces

5–7 days

Made-to-order & larger setsVaries by manufacturer

2–6 weeks

Backordered itemsMarked on the product page

6–8 weeks

Timelines are estimates from the manufacturer and can shift. If anything changes, we'll reach out.

Product page showing where the estimated delivery date appears — Find the delivery ETA right on the product page.

Large-item delivery

Choose how much we handle

For sofas, sectionals, bedroom sets and other large pieces, pick your service level at checkout. Larger items are delivered by experienced furniture delivery specialists.

Economy

Delivered to your door

Scheduled delivery window
Placed at your outside entrance
Carried into your home
Assembly & packaging removal

Room of Choice

Carried to any room, any floor

Scheduled delivery window
Brought inside your home
Placed in the room you choose, on any floor
Assembly & packaging removal

Full service

White Glove

Ready to use when we leave

Scheduled delivery window
Placed in the room you choose
Assembly & installation
All packaging removed

Service levels are offered on large items and selected at checkout. White Glove pricing varies by item and is shown before you pay.

Where we deliver

Check the shipping badge on each product

Every product page tells you how that item ships to you.

Free nationwide shipping

Items with this badge ship free anywhere we deliver in the continental U.S.

Look for the badge

Free local delivery

Items with this badge deliver free within 40 miles of Jacksonville, FL (ZIP 32257).

Within 40 miles

Small items by parcel

Smaller pieces ship by parcel carrier: 1-Day (next business day), 2-Day, or Ground (7–14 business days).

Tracking emailed

Before delivery day

A smooth delivery in five minutes of prep

A little planning means your new piece goes exactly where you want it.

Measure the pathCheck doorways, hallways, stairwells and elevators against the product dimensions.
Clear the wayMove rugs, décor and old furniture out of the path and the destination room.
Be home for your windowHave an adult available during your scheduled delivery window.
Inspect before the crew leavesCheck every piece and note any damage on the delivery paperwork.

Changes & issues

If something needs to change, call us first

The sooner we hear from you, the more we can do.

Changing your order

Marked delivered but not received

For parcel shipments, contact the carrier first. If it isn't resolved, email hello@afo.furniture and we'll take it from there.

Delivery problems

Reach the carrier for in-transit issues. If it isn't resolved quickly, email us and we'll step in with the carrier.

Need to reschedule?

Call us at (888) 248-0836 as early as possible and we'll find a new window on an upcoming route.

Returns & Refunds30-day returns, damaged items and cancellations

FAQ

Shipping questions, answered

How long will my furniture take to arrive?

Check the delivery ETA on the product page — it's the most accurate estimate for that model. Many in-stock pieces arrive in 5–7 days, others take 2–6 weeks, and backordered items take 6–8 weeks.

When will I hear about my delivery date?

Once your furniture reaches our distribution center and your route is built, we call you to schedule a delivery window that works for you.

How do I track my order?

Use our order tracker any time for your estimated delivery date. On delivery day you'll get live tracking updates.

What's the difference between Room of Choice and White Glove?

Room of Choice brings your furniture inside and places it in any room on any floor. White Glove does the same, plus assembly, installation and removal of all packaging.

What if my furniture won't fit through the door?

Measure doorways, stairwells and hallways against the product dimensions before you order. Not sure? Call or chat with us and a furniture expert will help you check.

Do you price-match?

Yes. Found it lower elsewhere? Call or chat with us and we'll take a look.

Real people, real answers