Returns & Refunds

Shop with confidence. If something's wrong, we make it right.

Q: Is there a restocking fee?

Change-of-mind returns carry a 20% restocking fee plus return shipping. Damaged, defective or wrong items have no restocking fee and we cover return shipping.

Q: Can I cancel my order?

Cancellations within 24 hours are free. After 24 hours fees may apply.

You have 30 days to request a return. Damaged, defective or wrong items are on us. Here's exactly how returns, refunds and cancellations work.

Start a return (888) 248-0836

30-day returnsRequest within 30 days of delivery

Damaged or wrong? On usWe cover return shipping

Free 24-hour cancellationChange your mind, no fee

Real people helpCall, chat or email us

At a glance

Two kinds of returns, two simple rules

What you pay depends on why the item is coming back.

Our mistake

Damaged, defective or wrong item

We make it right

Report it right away after delivery
We cover the return shipping
No restocking fee
Photos of the issue speed things up

Changed your mind

Item you no longer want

Request within 30 days

Unused and unassembled
In its original packaging
You pay return shipping
20% restocking fee

Final Sale Items marked with a Final Sale badge on the product page, and gift cards, can't be returned.

How it works

Start a return in four steps

Reach out first. Please don't send anything back without talking to us.

Contact us
Email or call within 30 days with your order number and the reason for the return.
Share photos
For damage or defects, include clear photos of the item and packaging.
Get instructions
We review your request and send the return steps for your item.
Get your refund
Once the item is back and inspected, we process your refund.

Email

hello@afo.furniture

Phone

(888) 248-0836 · Mon–Fri 10–7, Sat–Sun 11–6 ET

Mail

25 N Market St #244, Jacksonville, FL 32202

Damaged or wrong item

Check it on delivery day

Catching an issue at delivery is the fastest way to get it resolved.

Inspect before the crew leavesLook over every piece and the packaging while the delivery team is there.
Note it on the receiptWrite any damage on the delivery paperwork before you sign.
Take photosClear photos of the damage and packaging speed up your resolution.
Contact us right awayCall or email us as soon as you spot a problem. Return shipping is on us.

Cancellations

Changed your mind before it ships?

We place your order with the manufacturer quickly, so timing matters.

Within 24 hours of orderingCancel for a full refund

No fee

After 24 hoursYour order may already be with the manufacturer

Fees may apply

To cancel, call us at (888) 248-0836 or email hello@afo.furniture as soon as possible.

Shipping & DeliveryDelivery times, service levels and how to prepare for delivery day

FAQ

Return questions, answered

How long do I have to return something?

You have 30 days to request a return. Contact us by email or phone to start.

Is there a restocking fee?

Only for change-of-mind returns, which carry a 20% restocking fee plus return shipping. Damaged, defective or wrong items have no restocking fee, and we cover the return shipping.

Can I return an item I already assembled?

Change-of-mind returns must be unused, unassembled and in the original packaging. If an item is damaged or defective, contact us either way and we'll make it right.

My furniture arrived damaged. What do I do?

Note the damage on the delivery receipt, take photos, and contact us right away. See damaged or wrong item for details.

Can I cancel my order?

Yes. Cancellations within 24 hours are free. After 24 hours your order may already be with the manufacturer, so fees may apply.

Can I return sale items?

Yes. Regular sale items follow the normal 30-day return policy. Only items marked with a Final Sale badge on the product page, and gift cards, can't be returned.

What if it won't fit through my door?

Measure doorways, stairwells and hallways against the product dimensions before you order. Not sure? Call or chat and a furniture expert will help you check.

Real people, real answers